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The Facebook crisis in India is arguably the worst Facebook crisis of all.

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The Facebook crisis in India is arguably the worst Facebook crisis of all.

Thanks to the testimony of whistleblower Frances Haugen and the news articles based on documents she leaked, the public has gained an alarming new perspective on how Facebook ignored, downplayed, or failed to address harassment, misinformation, and incitement to violence on its platform. to tackle adequately. in several major countries. The documents, which according to CNN could be “the biggest crisisin Facebook’s history have revealed how the network became a breeding ground of hatred and terrorism from the US to Ethiopia. But the most shocking revelations concern the nation that serves as the app’s largest user base: India, the world’s largest falling democracy.

Reports of social media-fueled horror in India — attacks on Muslims, lower caste peoples, women, the poor and refugees — have been disturbingly commonplace for half a decade. But what the Facebook Papers confirm is not only that the network failed to curb Hindu nationalist hate speech and lacked the resources to monitor a nation of 340 million users; it also actively granted impunity to the worst offenders. And according to Haugen, this was one of her biggest concerns when she began reaching out to reporters with the internal information she possessed.

Let’s start with the first point. According to The Verge, Facebook placed India at “level zero” at the end of 2019, meaning it was one of the top priority countries for the network’s damage-mitigation efforts. (The timing here is remarkable, as India had then erupted into mass protests against an Islamophobic law, which continued until an ugly anti-Muslim robbery effectively drained the rallies months later.) Still, Facebook was much more focused on another “tier-zero.” “-country : the USA According to the New York TimesEighty-seven percent of the company’s global budget for time spent classifying misinformation is earmarked for the United States, while only 13 percent is earmarked for the rest of the world. In other words, most of the attention went to a country that doesn’t even have as many people as India has Facebook users. Furthermore, the companymisinformation classifications— Automated systems trained in machine learning to detect and remove messages containing malicious falsehoods — were not developed enough to recognize and take action on millions of multilingual misinformation messages spreading across Indian feeds.

As a result, Facebook was simply missing massive amounts of misinformation, even if it stayed touting the power of its internal technology to detect and remove fake news. The company invested in exposing hate speech written in Hindi and Bengali, two of India’s main languages, even though the country as a whole has 22 constitutionally recognized languages ​​and hundreds of other dialects. These restrictions also meant that Facebook was ill-equipped to stop the virtual human trafficking of Indian domestic workers. Not to mention the spillover effect of inaction in other countries: Myanmar’s ethnic cleansing of Rohingya Muslims has been amplified by the network, and thousands of refugees have flocked to India, where they have faced further persecution.

Facebook also clearly took sides when it came to Indian violence.

When Narendra Modi was elected Prime Minister of India in 2014, there were plenty of reasons for any democracy-preferring leader to worry: his oversight of fatal Hindu-Muslim riots when he was prime minister of Gujarat state, his historic ties to the Hindu nationalist Rashtriya Swayamsavek Sangh organization and that of his political party using Islamophobia as a campaign tactic– a successful one for the far-right Bharatiya Janata party, many of whose members stemmed from the RSS. But none of this stopped Facebook CEO Mark Zuckerberg from literally embracing Modi during his first years in power. After all, Modi’s campaign made extensive use of Facebook and other social networks, and the new prime minister was eager to partner with companies in Silicon Valley to modernize the Internet experience in India.

But as I just noted earlier this year, as early as 2016 there were reports of BJP-linked cells using Facebook and WhatsApp to spread toxic rhetoric and lies; more such trolling operations proliferated in the ensuing years, both within and without an electoral context, leading directly to lynchings of religious minorities and riots sparked by disadvantaged Hindus. As evidenced by the leaked documents, Facebook has thoroughly investigated the rotting of Indian social media content; a staff member who led the investigation noted: “I have seen more images of dead people in the past three weeks than in my entire life. … [The feed] is an almost constant barrage of polarizing nationalist content, misinformation and violence and blood. According to the Wall Street Journal, researchers targeted two BJP-affiliated Hindu nationalist organizations they identified as the main drivers of mass Islamophobia, the RSS and the Bajrang Dal, advising that the latter be banned. But it didn’t happen, as the company feared removing the Bajrang would anger Dal Modi. The Journal revealed last year that then-head of Facebook India, Ankhi Das, against applying hate speech rules to Hindu nationalists and BJP politicians who sought to foment violence — perhaps due to the fact that she herself ideologically sympathized with the country’s Hindu nationalists. (Das has resigned as of October 2020.)

We now know for sure that Facebook was fully aware of the RSS’s anti-Muslim crusade and did nothing to tackle the core problem. And even with this level of appeasement, Modi and his government continued to direct their anger at Facebook for the late ban on a few Hindu nationalist figures who advocated for murder muslims. Never mind that Facebook had also removed false information pages started by opposition politicians and the Pakistani military; every rebuke from the BJP crossed the line. This year, Modi’s government took the hardest action it has ever taken on Facebook and other social networks, forcing them to remove posts unfavorable to the BJP, condemning them for distributing content purportedly offensive to fundamentalist Hindus, and threatens to remove them completely if they don’t follow new, restrictive rules put in place by the Ministry of Electronics and Information Technology, designed to ensure compliance. The message is clear: if Facebook doesn’t follow the BJP’s Hindu nationalist dogma to perfection, it could say goodbye to its largest market.

Ironically, the end result of Facebook’s willingness to tolerate religious violence from political leaders and the weakening of democratic institutions could be a further emboldened BJP — catapulted into power in part by Facebook’s influence — that could decide it no longer needs the world’s most powerful social network. That would be a great way to end this partnership.

Future Tense is a collaboration of Slate,
New America, and
Arizona State University
that examines emerging technologies, public policy, and society.

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Amazon brings fresh capital worth ₹650 cr in Amazon Wholesale (India)

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Amazon brings fresh capital worth ₹650 cr in Amazon Wholesale (India)

Amazon Corporate Holdings Private Limited and Amazon.com.incs Limited have the 650 Crore Investment in Amazon India Wholesale B2B Branch

US-based e-commerce giant Amazon has injected fresh capital to the beat of 650 crore in one of its India units, Amazon Wholesale (India), according to regulatory documents.

Amazon Corporate Holdings Private Limited and Amazon.com.incs Limited have the A 650 crore investment in Amazon India’s wholesale B2B arm, according to documents filed with the Ministry of Business Affairs and shared by market research firm Tofler.

The allocation date was October 26, 2021, it added.

Amazon India did not respond to email inquiries.

According to the documents, a significant part of the funds (more than 649.94 crore) came from Amazon Corporate Holdings Pvt Ltd.

The new funds will provide Amazon in India with more arsenal to bolster its wholesale B2B business in India.

Amazon has aggressively invested in several business units in India.

These investments have been leveraged to expand infrastructure and add solutions to improve the consumer and merchant experience.

In October, Amazon had also injected fresh capital at the pace of 1,460 crore to Amazon Seller Services – the marketplace that helps sellers sell their products online in India and internationally.

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wisely reveals new ways for restaurants to use data to

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wisely reveals new ways for restaurants to use data to

ANN ARBOR, Michigan, Nov. 29, 2021 (GLOBE NEWSWIRE) — sensible, a leading customer intelligence and engagement platform for restaurants, today announced several new features to be showcased at the Customer Intelligence Summit, powered by olo, on Wednesday, December 1, 2021 at 1:00 PM Eastern Time.

Following the recently announced acquisition of Wisely by Olo, Noah Glass, founder and CEO of Olo, and Mike Vichich, VP and GM of Customer Engagement products at Olo, will jointly unveil the latest Wisely product features built to enable restaurants use data to grow their business and deepen guest relationships.

Mr. Vichich will then host a panel discussion with Tana Davila, Chief Marketing Officer at PF Chang’s, and Matt Eisenacher, SVP Brand Strategy and Innovation at First Watch, about maximizing customer lifelong value with customer intelligence.

The 60-minute virtual release event introduces a number of new ways to personalize guest communication, deliver a meaningful dining experience, and keep team members informed. The following features are available, currently within the Wisely platform, for immediate use from December 1st:

  • Email Builder: Set up automated marketing emails in minutes
  • Supercharged segmentation: Segment guests with new Smart Properties such as predicted CLV and churn risk
  • Extensive library of webhooks: Take action after a guest submits a survey to show appreciation for feedback
  • Add a gift: Let others easily share a gift with guests (e.g. bottle of wine) during their dining experience
  • Flexible booking policy: Limit no-shows and last-minute cancellations by configuring selected reservations as subject to cancellation fees, with the flexibility to waive fees
  • Shift Notes: Streamline communication between team members so that the nuances of each shift are passed on

“Being a customer-centric brand means you’re in control of your customer data,” said Mr. Vichich. “Our new features make it easier than ever for restaurant brands to collect, analyze and act on their data – ultimately delivering an exceptional guest experience.”

“Along with Olo’s on-demand commerce platform, we’re proud to give restaurants the tools they need to maximize customer lifetime value and accelerate their digital transformation,” said Mr Glass. “We look forward to sharing our latest innovations and celebrating the unification of our two companies.”

To register for the Customer Intelligence Summit, go to: https://www.getwisely.com/summit.

About Wise
Wisely is a leading customer information platform for restaurants and was ranked number 300 on the 2021 Inc 5000 list. Brands such as Chuy’s, First Watch, Fat Brands Inc. QSR Division, PF Chang’s and hundreds of others wisely empower to personalize the guest experience to maximize customer lifetime value and build a profitable future with data. Wisely’s best-in-class software solutions include the first-ever CDP built specifically for restaurants, an all-in-one CRM with marketing automation, waitlist, reservations, table and order management, and guest sentiment. Say goodbye to transactions and hello to customers with Wisely. Visit getwisely.com.

About Olo
Olo is a leading on-demand commerce platform driving the digital transformation of the restaurant industry. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and physical operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from any channel. With integrations with more than 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. More than 500 restaurant brands use Olo to grow digital sales, maximize profitability and maintain direct consumer relationships. More information on olo.com.

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HP bypolls result won’t affect 2022 election polls: Jai Ram

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elections, bypolls, BJP

The Chief Minister of Himachal Pradesh, Jai Ram Thakur, said on Monday that the results of recently closed polls will not affect the 2022 parliamentary elections and that the BJP will re-form in the state in a general election.

Speaking at a public meeting in Dharampur in Mandi district, Thakur said the results of the bypolls have given some time to rejoice before the congress, but they will not affect the 2022 election polls as the results will be different. and the BJP would once again form a government in HP .

“Today, the nation is safe in the hands of Prime Minister Narendra Modi and gives an appropriate response to all the adversities of the neighboring countries.

The repeal of Article 370, the construction of Lord Rama Temple in Ayodhya is possible thanks to Prime Minister Modi’s strong leadership and political will,” he added.

He stated that the current state government ensures that every section of society and every area benefits from the BJP government’s welfare and development plans. The people of the Dharampur area were fortunate to have a dynamic and committed leadership that represents them in the state of Vidhan Sabha.

It was a historic day for the people of the Dharampur Vidhan Sabha area as a record 96 development projects worth Rs 381 crore were dedicated to the people of the area, the CM said.

Thakur further stated that the Coronavirus pandemic has severely devastated the global economy and Himachal Pradesh was no exception. But timely decisions of the central leadership and the state government combined with active cooperation of the people, the country and the state gradually got out of this situation.

But even during the pandemic, he had laid the foundation stone for development projects worth Rs 4,500 crore in about 42 Vidhan Sabha areas of the state.

“Congress leaders did nothing in this crisis and even tried to politicize this sensitive issue. It is a pity that, despite having been in power for about 50 years, the congressional leaders never thought of such welfare arrangements and the party leaders were busy with their own development,” he said, reminding congressional leaders that there were only 50 ventilators were in the state. as the pandemic spread, while HP has more than 1,000 fans today.

The CM added that Jal Jeevan Mission has proved to be a boon to the people as the state has committed to provide every household with a fully functional water tap by the middle of next year.

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